Privacy Policy
Last Updated: January 20, 2026
1. Information We Collect
True North Coaches collects personal information when you request a quote or book a journey. This includes your name, email address, phone number, and details about your trip such as pickup and drop-off locations, dates, times, and passenger counts. We may also collect payment information for finalized bookings.
2. Use of Information
We use your information to provide transportation services, process transactions, communicate about your bookings, and send relevant service updates. Your data helps us improve our logistics and provide a personalized experience. We do not sell your personal data to third parties.
3. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure. This includes encrypted communications and secure storage of sensitive trip data and payment details.
4. Cookies and Tracking
Our website uses cookies to enhance user experience, analyze traffic patterns, and remember your preferences. You can manage cookie settings in your browser, though some features of our quote request system may require cookies to function correctly.
5. Third Parties
We may share necessary information with trusted service partners, such as payment processors or logistics providers, solely to facilitate your requested transportation services. These parties are contractually obligated to protect your data.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal information held by True North Coaches. To exercise these rights, please contact our privacy officer using the contact details provided in the footer.
7. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or call our main line. We are committed to resolving any privacy concerns promptly.